Returns & Cancellations
30-Day Return Policy
At Pure N Natural Systems, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, we offer the following return options:
Return Eligibility:
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Time Frame: Returns are accepted within 30 days of the delivery date.
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Condition: Items must be in their original condition, unused, and in the original packaging.
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Non-Returnable Items: Customized products and items marked as final sale cannot be returned.
Return Process:
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Initiate a Return:
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Complete our online return form.
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Alternatively, contact our customer service at 1-800-123-4567 for assistance.
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Return Authorization:
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Once your return request is approved, we will email you a prepaid return shipping label.
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Shipping the Item:
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Affix the provided label to your package and drop it off at the nearest shipping facility.
Refund Options:
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Defective or Damaged Items:
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Eligible for a full refund to your original payment method.
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Other Returns:
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Choose between a refund minus a 20% restocking fee or store credit for the full purchase price.
Refund Processing:
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Refunds are processed within 7-10 business days after we receive your returned item.
Additional Information:
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Exchanges: We do not offer direct exchanges. Please return the unwanted item and place a new order for the desired product.
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Return Shipping Costs: We cover return shipping for all approved returns.
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Contact Us: For any questions or assistance, please reach out to our customer service team at 1-800-123-4567 or helpdesk@purenatural.com.
By providing transparent and flexible return options, we aim to make your shopping experience with Pure N Natural Systems as seamless as possible.
Order Cancellations
Orders that are canceled after they have been shipped or that are refused at the time of delivery will incur both outbound and return shipping and handling expenses, in addition to applicable restocking fees.
Special order items are not eligible for cancellation or return. Special order items include but are not limited to, custom-built items, custom-sized items or filters, custom electrical voltage items, or any special requests that are not considered standard.
Return Exceptions
- Items with Filters - If filters or cartridges are used, the cost of replacements will be assessed. This applies to Air Cleaners, Smoke Eaters, Water Filters, and Bottleless Water Coolers.
- Smoke Eater/Air Cleaners – Smoke Eater/Air Cleaners returns/refunds incur a minimum 25% re-stocking fee + the cost of replacement filters (if applicable).
- Bottleless Water Coolers – Bottleless Water Cooler returns/refunds incur a minimum 25% re-stocking fee + the cost of replacement filters (if applicable).
- Heating & Cooling Units - Heating and Cooling unit returns/refunds incur a minimum 25% re-stocking fee + the cost of replacement parts (if applicable).
- MovinCool Portable Air Conditioners – MovinCool Portable AC units are NOT returnable.
- Replacement Filters - Used filters are NOT returnable.
- Custom-built items are NOT returnable.
- Orders shipped overseas are NOT eligible for return.
- Clearance items are final sale items that are NOT returnable.
- Ebac Commercial Dehumidifiers – Ebac commercial dehumidifiers may only be returned under the following conditions:
- The customer is responsible for shipping their unit to Ebac.
- The order is less than 30 days old.
- The unit must be returned in new and unused condition.
- The customer agrees to pay a minimum 20% restocking fee plus outbound and return freight charges.
- All credits are upon inspection, and if the unit is not in saleable condition, additional charges may be applied.
Product Exchanges
In some cases, exchanges can be made without restocking charges. However, shipping charges may apply, especially if the item(s) being exchanged requires shipping by LTL Freight. Please complete the contact form below and we will provide you with specifics related to your exchange.