Returns & Cancellations
60-Day Return Policy
If you are not satisfied with your purchase, contact Pure n Natural Systems within 60 days of receiving your item(s) for a Return Authorization (RA) number. Please complete the form below. RETURNS ARE ONLY ACKNOWLEDGED THROUGH THIS FORM. No return can be accepted without our prior authorization – Unauthorized returns will be refused by our Receiving Department. No returns or exchanges are accepted after 60 days.
Authorized Returns Must be Received Within 14 Days of Request
Please make sure you keep all your original packaging, including shipping carton, item carton, packaging, accessories and/or paperwork, including owners manual, warranty cards, etc. This is required for returning merchandise. Once the item is received at the specified address and is inspected for use and/or damage, a refund will be issued to the customer by the same method original payment was made. If the order was paid by credit card, a refund will be issued to the same card. If order was paid for by check or money order, a refund check will be mailed to the customer. Customers should allow up to 30 days for a refund to appear on their credit card statements or for refund checks to be mailed.
Please Make Sure to Insure your Return
If your return is received damaged, we will notify you immediately. It will be your responsibility to file a claim with the shipping company. If your return is received with missing or damaged packaging, and/or missing parts, or after 14 days of receiving a return authorization, a restocking fee will be assessed that will vary from 15% up to the full purchase price.
Customer is Responsible for Both Outbound (shipping product to you) and Return Shipping Charges
Our promotional FREE SHIPPING policy applies only if you keep the product(s). Once we receive an authorized return, we will refund the cost of the product only (less the outbound shipping and handling charges). We charge a flat shipping rate on all orders less than $100.00. However, your refund will reflect the actual shipping charges if they are greater than the current flat shipping rate.
Orders that were received by freight carrier must be returned by freight carrier. Customer is responsible for shipping merchandise back to original destination in the same condition as received. Item(s) must be boxed & palatalized for return. SHIPMENT MUST BE INSURED. Once products are ready for shipping and in palatalized form, photographs must be emailed PRIOR to receiving Return Authorization information.
Orders that are cancelled after they have been shipped or that are refused at time of delivery will incur both outbound and return shipping and handling expenses.
- Clearance items are final sale and are NOT returnable.
- Items with Filters - If filters or cartridges are used, the cost of replacements will be assessed. This applies to Air Cleaners, Smoke Eaters, Water Filters, Bottleless Water Coolers.
- Smoke Eater/Commercial Air Cleaners – Smoke Eater returns/refunds are assessed on a per situation basis, however, most smoke eater and filter returns incur a minimum 15% re-stocking fee + the cost of replacement filters (if applicable).
- Bottleless Water Coolers – Bottleless Water Cooler returns/refunds are assessed on a per situation basis, however, most bottleless water cooler returns incur a minimum a 15% re-stocking fee + the cost of replacement filters (if applicable).
- MovinCool Portable Air Conditioners – MovinCool Portable AC units are NOT returnable.
- Replacement Filters - Used filters are NOT returnable.
- Ebac Commercial Dehumidifiers – Ebac commercial dehumidifiers may be returned only under the following conditions:
- Customer is responsible for shipping their unit to Ebac.
- The order is less than 30 days old.
- The unit must be returned in new and unused condition.
- Customer agrees to pay a 25% restocking fee plus outbound and return freight charges.
- All credits are upon inspection and if unit is not in saleable condition, additional charges may be applied.
We make sure that all shipments originating from any of our locations are fully insured. If a delivery is received damaged, we will gladly replace the product. Sometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damage. You should immediately inspect your order upon delivery and notify us of any damage within 2 business days of delivery by calling 1-800-237-9199. Once we are notified, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that the product is in its original packaging, with all manuals, parts and accessories. Once we’ve received the damaged merchandise, we will immediately ship the replacement product or issue a full refund.
In most cases, exchanges can be made without restocking charges. However, shipping charges may apply, especially if the item(s) being exchanged are shipped by Freight Truck. Please use the contact form below and we will provide you with specifics related to your exchange.