📦 Shipping Rates & Policies

 

🇺🇸 Proudly Partnering with American Manufacturers

At Pure n Natural Systems, we exclusively source our products from American manufacturers. This commitment ensures high-quality standards and supports domestic businesses. However, please be aware that ongoing global supply chain challenges and tariff uncertainties may occasionally impact product availability and lead times.

 

🚚 Shipping Rates & Methods

• Free Ground Shipping: Enjoy free ground shipping on most orders over $100 to the 48 contiguous U.S. states.

• Orders Under $100: A flat shipping & handling fee of $16.95 applies.

• Carriers: We primarily use FedEx Ground and UPS for standard deliveries. For freight shipments, we utilize UPS Freight, FedEx Freight, and other reputable carriers as needed.

 

⏱️ Processing & Delivery Times

• Order Processing: Most orders ship within 24–48 hours. Custom or built-to-order items may require additional processing time.

• Shipping Delays: Due to high shipping volumes and supply chain disruptions, some manufacturers are experiencing delays. Rest assured, we are working diligently with our partners to expedite your orders.

 

✍️ Signature Required for Delivery

To ensure your order reaches you safely and securely, all deliveries require a signature from the recipient. We understand this may sometimes be inconvenient, but this policy is in place to protect your purchase from loss, theft, or delivery errors.

By signing for your package, you're helping us guarantee that your items arrive in perfect condition—and in the right hands. It's one more way we work to give you peace of mind and the best possible service. Thank you for your understanding and support!

 

📦 Freight Shipments

Certain large or heavy items (e.g., commercial dehumidifiers, air cleaners, bottle-less water coolers) are shipped via freight to ensure safe delivery.

• Delivery Location: We recommend shipping to commercial locations equipped with a loading dock or forklift.

• Additional Services: Services such as inside delivery, liftgate service, limited access delivery, and delivery appointments may incur extra charges, which are the customer's responsibility.

• Delivery Inspection: An adult (18+) must be present to sign for the delivery. Before signing, inspect the shipment for any damage. If damage is found, note it on the Bill of Lading and contact us immediately at 1-800-237-9199.

 

🌍 International Shipments

For orders shipping outside the U.S.:

• Customs & Fees: Customers are responsible for all customs and brokerage fees.

• Shipping Eligibility: Not all items are eligible for international shipping. Please contact us before placing your order to confirm.

 

🛡️ Damaged Shipments

We ensure all shipments are fully insured. Upon delivery:

• Inspection: Carefully inspect your order for any damage.

• Reporting Damage: Notify us within 2 business days of delivery by calling 1-800-237-9199.

• Returns: Keep the product in its original packaging with all manuals, parts, and accessories for return processing.

 

📦 Tracking Your Order

Once your order ships, you will receive an email with tracking information. For delivery assistance, please contact the shipping company directly using your tracking or PRO number.

 

We appreciate your understanding and patience as we navigate these challenging times. Our commitment is to deliver your orders as promptly and safely as possible.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team at 1-800-237-9199 or helpdesk@purennatural.com.