Pure n Natural Systems Shipping Rates & Policies
Some manufacturers continue to experience shipping delays. Please be assured that your order will be processed and shipped as soon as it possibly can. Tracking / shipping details will be provided as soon as they become available. Thank you for your continued patience in this regard.
Shipping volumes and supply chain issues are taxing logistics networks nationwide, which may cause unavoidable delays. This goes up the chain as well as down the chain. Suppliers, vendors and customers can all be affected by this backlog. Although we are working hard with freight companies and vendors to bring lead times down, it is sometimes beyond our control. We continue to monitor the supply chain situation and hopefully we will be back to normal with much shorter lead times soon. We truly appreciate your patience as this situation works itself out.
Shipping Rates and Policies
Ground Shipments
Free ground shipping and handling is provided on most orders over $100.00 to the 48 contiguous states. Orders less than $100.00 incur a $16.95 small order shipping & handling charge. Our standard shipping methods are FedEx Ground and UPS. For freight shipments, we use UPS Freight, FedEx Freight, and may use others on occasion. Pure n Natural Systems, Inc. makes every effort to get your order to you as soon as possible. Most orders ship within 24-48 hours. Some items are built to order and take longer. Special and custom orders may take longer to process. When your order ships, you will receive an e-mail with tracking information. We will drop ship any item(s) to the address you specify at no additional charge.
Although we can make an approximate prediction as to when your order will be delivered, once it’s in transit, we cannot control the shipping time. We also do not have authority regarding what time of day your order will be delivered. If you need assistance with your delivery, please contact the shipping company with your tracking or PRO number. They are usually very accommodating with delivery schedules.
We offer Next-Day and Second-Day shipping on some items. Please call our customer service department at 1-800-237-9199 for specific charges to your area. For shipments to Alaska or Hawaii please call or email us for shipping charges. We can also ship with your FedEx or UPS account number. Please include this information in the Notes Section of the Shopping Cart page.
Damaged Shipments - We make sure that all shipments originating from any of our locations are fully insured. If a delivery is received damaged, we will gladly replace the product. Sometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damage. You should immediately inspect your order upon delivery and notify us of any damage within 2 business days of delivery by calling 1-800-237-9199. Once we are notified, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that the product is in its original packaging, with all manuals, parts and accessories. Once we’ve received the damaged merchandise, we will immediately ship the replacement product or issue a full refund.
International Shipments
For product shipping outside of the U.S., the customer is responsible for all customs and brokerage fees (if applicable). Not all items can be shipped outside of the U.S. Please contact us before placing your order.
Truck Shipments
Some of our larger items, including Commercial Dehumidifiers, Commercial Air Cleaners/Smoke Eaters, Commercial Air Conditioners and some Bottleless Water Coolers are shipped by truck. This ensures a safer transport for larger and heavier items. Merchandise is carefully packaged and strapped to a pallet. Pure n Natural Systems will pay for truck shipping from our location to the delivery location only. It is recommended that these item(s) be delivered to a commercial location. In most cases, a forklift and/or shipping dock is required to receive these items.
Sometimes, additional charges may incur. Pure n Natural Systems is not responsible for these additional charges, which may include the following;
- Inside Delivery
- Lift Gate service
- Limited access delivery
- Delivery appointments
- Rescheduled deliveries
- Non-delivery storage fees
As soon as we have a PRO# and the carrier details, we will provide you with this information. You are welcome to contact the freight company with any questions or tracking inquiries.
Accepting Your Truck Delivery
Someone over the age of 18 must be present to sign for the delivery.
While the delivery person is present AND prior to signing for delivery, open and inspect the item(s). Don't be rushed! The delivery person should wait for you to check for damage to your merchandise. Once you've inspected and approved the delivery, you will be required to sign the Bill of Lading. This is proof that your merchandise has been received and was delivered in excellent condition.
If you find any damage to the shipping carton(s) or merchandise, write "Package Damaged” on the bill of lading. You should refuse any noticeably damaged or incorrect shipments before signing the bill of lading. Call 1-800-237-9199 immediately to report any delivery that you refuse. Take photos of the damaged shipment on the truck. Have the driver make notes of the damage on the bill of lading. Indicate the shipment is “Damaged and Refused.” (The truck driver may try to get you to sign the bill of lading and leave the shipment, but once the shipment is delivered and signed for the driver no longer has any responsibility for it.)
If the shipment looks to be in satisfactory condition, but you are unsure if there could be concealed damage (damage caused by carrier mishandling of the merchandise) before signing the Bill of Lading, refuse the shipment and contact Pure n Natural Systems immediately. If the driver pressures you to sign for the shipment before you can inspect the delivery, write on the bill of lading “Subject to Inspection. Driver Refuses to Wait.” If there are any irregularities, make note on the BOL. (For example, stretch wrap is torn, or skid has broken boards, scratches on the product, etc.) Noting any issues will help if a concealed damage freight claim needs to be filed. If the damage is found after a shipment is signed for, it’s more difficult to file a freight claim and get a positive outcome if there is nothing noted on the bill of lading. Take photos of any concealed damage you find.
If there’s minor damage to the shipment, for example, scratched paint, small dents or other cosmetic damage that will not affect how the product functions, and you’re comfortable with accepting it as is, it’s a good idea to still note these details on the bill of lading before signing. Also, take photos of the shipment still wrapped or immediately after unpacking. Provide us with as much information as soon as possible for further review.
Many freight carriers limit the amount of time you have to file a claim. It can range from 48 hours to 1 week after delivery depending on the carrier. Contact Pure n Natural Systems for additional assistance as soon as possible.