Pure n Natural Systems Shipping Rates & Policies
Shipping Rates and Policies
Free ground shipping and handling is provided on most orders over $100.00 to the 48 contiguous states. For orders less than $100.00, a $9.95 small order shipping & handling charge will apply. Our standard shipping methods are FedEx Ground and UPS. For freight shipments, we use UPS Freight, FedEx Freight, and may use others on occasion. Pure n Natural Systems, Inc. makes every effort to get your order to you as soon as possible. Most orders ship within 24-48 hours. Some items are built to order and take longer. Special and custom orders may take longer to process. When your order ships, you will receive an e-mail with tracking information. We will drop ship any item(s) to the address you specify at no additional charge.
Although we can make an approximate prediction as to when your order will be delivered, once it’s in transit, we cannot control the shipping time. We also do not have authority regarding what time of day your order will be delivered. If you need assistance with your delivery, please contact the shipping company with your tracking or PRO number. They are usually very accommodating with delivery schedules.
We offer Next-Day and Second-Day shipping on some items. Please call our customer service department at 1-800-237-9199 for specific charges to your area. For shipments to Alaska or Hawaii please call or email us for shipping charges.
For product shipping outside of the U.S., customer is responsible for all customs and brokerage fees (if applicable). Not all items can be shipped outside of the U.S. Please contact us before placing your order.
Truck Deliveries – Some of our larger items, including Commercial Dehumidifiers, Commercial Air Cleaners/Smoke Eaters, Commercial Air Conditioners and some Bottleless Water Coolers are shipped by truck. Pure n Natural Systems will pay for freight service from our shipping location to the delivery location only. It is recommended that these item(s) be delivered to a commercial location. Sometimes, additional charges may incur. Pure n Natural Systems is not responsible for these additional charges, which may include the following;
- Inside Delivery
- Lift Gate service
- Limited access delivery
- Delivery appointments
- Rescheduled deliveries
- Non-delivery storage fees
Damaged Shipments - We make sure that all shipments originating from any of our locations are fully insured. If a delivery is received damaged, we will gladly replace the product . Sometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damage. You should immediately inspect your order upon delivery and notify us of any damage within 2 business days of delivery by calling 1-800-237-9199. Once we are notified, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that the product is in its original packaging, with all manuals, parts and accessories. Once we’ve received the damaged merchandise, we will immediately ship the replacement product or issue a full refund.