LTL Freight Order Return Policy

Important Information Before Purchasing

Products shipped via LTL (Less-Than-Truckload) freight are large, heavy, palletized shipments that require special handling and transportation arrangements.

Because of the high shipping and handling costs associated with freight deliveries, customers are strongly encouraged to review all product specifications, sizing, compatibility, and recommended order quantities prior to placing an order.

For certain products, we may recommend purchasing a minimum quantity for operational efficiency, packaging integrity, freight optimization, or product performance.

If a customer chooses to purchase fewer than the recommended quantity, they acknowledge and accept full responsibility for any return-related costs and logistics.

All freight orders are considered special handling shipments and are subject to the following return terms.

Return Eligibility

LTL/freight orders may only be eligible for return if:

- The return request is submitted within 30 days of delivery.
- Opening the outer packaging solely to inspect the shipment for freight damage does not automatically disqualify the product from return, provided the item remains unused, uninstalled, complete, and in resalable condition.
- The product is returned in its original packaging and properly palletized.
-The return has been approved in writing by our team before shipment

Returns will not be accepted for: 

- Used, installed, altered, or damaged products.
- Products returned without authorization.
- Custom, made-to-order, clearance, or final sale items.
- Products with missing parts, packaging, manuals, or accessories

Restocking Fees

Approved freight returns are subject to a standard 20% restocking fee. In cases involving vendor fees, reconditioning, missing packaging, repalletizing, or reduced resale value, the restocking fee may increase up to 25%. These fees will be determine based on: 

- Inspection and processing costs
- Repackaging and pallet handling
- Warehouse labor
- Inventory reconditioning
- Reduced resale value of returned merchandise
- Restocking fees are deducted from the final refund amount.

Customer Responsibility for Return Freight

If a customer chooses to return an LTL/freight shipment for reasons other than shipping damage, incorrect shipment, or manufacturer defect, the customer is fully responsible for:

-Booking and arranging pallet pickup
- Coordinating freight carrier scheduling
-All return shipping charges
- Liftgate service fees (if applicable)
- Residential pickup fees (if applicable)
- Palletizing and shrink-wrapping the product
- Freight insurance and transit protection
- Providing accurate pallet dimensions and shipment weight to the carrier

Sharing all return freight documentation with our team, including:

- Bill of Lading (BOL)Pallet labels
- Tracking information
- Carrier pickup confirmation
- Freight PRO number or reference number
- Returned items must be securely palletized and prepared for safe freight transportation.
- Carriers may refuse improperly packaged shipments.
- Customers are required to email or provide copies of all pallet labels and return shipment documents before or immediately after carrier pickup to ensure proper return authorization tracking and warehouse receiving coordination.

Failure to provide freight documentation may result in delays in processing the return and refund.

We strongly recommend customers retain the original pallet and packaging materials in case a return becomes necessary.

Refused deliveries for reasons other than documented freight damage are treated as customer-choice returns. The customer is responsible for original outbound freight, return freight, carrier accessorial fees, storage fees, redelivery fees, and any applicable restocking fee.

Refund Processing

Refunds will be processed only after: 

-The returned shipment is received and inspected
- Product condition is verified
- Any damages, missing components, or additional handling costs are assessed.

Refund amounts will be reduced by:

- Original outbound freight charges
- Return freight costsRestocking fees
- Any damage or repackaging costs
- Approved refunds are initiated within 3–5 business days after inspection is completed. Bank or card processing times may vary.

Damaged or Incorrect Shipments

Customers must inspect freight shipments upon delivery before signing the carrier’s delivery receipt.

If freight damage is visible:

- Note all damages on the delivery receiptTake clear photos immediately
- Notify us within 24–48 hours of delivery
- Failure to report freight damage within the required timeframe may affect claim eligibility with the carrier.

Order Quantity Acknowledgment

Certain products are recommended for purchase in minimum quantities due to freight efficiency, packaging protection, or operational performance.

If a customer elects to purchase fewer than the recommended quantity despite our recommendation, the customer acknowledges that:

- Additional freight costs may apply
- Product performance or packaging efficiency may be impacted
- Return shipping costs may exceed the product value
- Any approved return will remain subject to all freight return fees, restocking fees, and customer-arranged pickup requirements

Policy Acceptance

By placing an LTL/freight order, the customer acknowledges and agrees to all freight return terms, restocking fees, and return shipping responsibilities outlined in this policy.